Thursday 11 August 2011

Personalisation Agenda and Outcome Focused Care

Personalisation Agenda and Outcome Focused Care

We are increasingly being approached to profile training courses to meet the changing culture involved in the personalisation agenda.  So what is the Personalisation Agenda and what is needed to facilitate its implementation on the ground?

Government policy is increasingly emphasising the importance of service users having choice and control in health and social care.  The policy, particularly in social care, is known as “personalisation”. The Department of Health explains this as a move away from the traditional welfare state to a consumer-type model of service provision.

Below is a precis of the Department of Health’s vision around the personalisation agenda first published in 2008.  Full details are available on their website www.dh.gov.uk.


Department of Health – Working To Make It Happen – The Vision – June 2008
“..We want everyone receiving social care support, regardless of their level of need, whether they live in the community or in residential accommodation or whether their support is funded by themselves or by the State, to have choice and control over how their own support is designed and delivered..”
“The delivery of this vision places personalisation at the centre and binds together all the key players. It will mean the workforce assuming a more proactive and enabling role in how they respond to peoples’ needs and preferences.

“We need to develop and build on the skills people working in adult social care have, to equip them with the confidence and capability to meet new challenges and changes”
Putting people first will involve the following:
  • Person centred planning and self directed support
  • Personal budgets for everyone eligible for publicly funded adult social care support
  • Direct payments utilised by increasing numbers of people
  • Family members and carers to be treated as experts and care partners (other than in circumstances where their views and aspirations are at odds with the person using the service).
Our company recently provided training for a metropolitan borough council who have contracted out all their social care support to private agencies. The training we provided was for senior staff within these agencies giving them the knowledge to provide information around the personalisation agenda, outcome focused care and training in enablement and rehabilitation for their own staff.

This training is one way for commissioners to ensure that the message and change in culture involved with personalisation reaches all partners involved in provision.

How are you getting the key messages across?

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